FAQ

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Skin Types

What types of products do you offer?

We offer a wide range of cosmetic products including natural oils, plant extracts, and various other skin-friendly ingredients suitable for creating personalized beauty products.

How can I find the right product for my skin type?

You can browse our products by category or use our search feature. For personalized recommendations, please try samples first.

Are your products safe for sensitive skin?

Our products are formulated with natural ingredients, making them suitable for most skin types, including sensitive skin. However, we recommend checking the ingredient list and doing a patch test before full application.

Do you offer samples of your products?

We offer samples with purchases. Stay updated with our promotions and offers by subscribing to our newsletter.

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Shipping

Do you offer international shipping?

Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the courier's website.

How can I get assistance with a product or an order?

Our customer service team is available to help you. You can contact us via email, phone, or our website's contact form.

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Return

What is your return policy?

We accept returns within 15 days of purchase. Products must be unused and in their original packaging. Please refer to our Return Policy page for more details.

Can I change or cancel my order after placing it?

Orders can be changed or cancelled only if they have not been processed for shipping. Please contact our customer service immediately for assistance.

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Payment

What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure payment options.

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Contact form